SOFTIC Academy

KPIs and reliability

Updated on 11/4/2026 updated in release 1.19.0

Reliability measures the site's maintenance performance over a period (3, 6, 12 or 24 months), compares it with the targets and highlights the worst-performing equipment.

Indicators

Indicator Calculation
Availability 1 − downtime hours (failure reports) ÷ (period hours × number of equipment)
MTBF operating time ÷ number of failures (closed corrective work orders)
MTTR downtime hours ÷ number of failures
Preventive ratio closed preventive work orders ÷ closed work orders
Backlog estimated hours of open work orders
Maintenance cost labor hours × Kpi.HourlyRate + cost of consumed parts
Schedule compliance work orders closed at the latest the day after their planned end ÷ planned work orders

Monthly trends (failures, downtime hours, cost, availability, preventive), the distribution of failures by equipment class and the equipment grid (failures, downtime, MTBF, MTTR, availability, cost) complete the page; the Excel export includes everything.

Targets per site

Administration > KPI targets: for each site, and optionally per equipment class, a target and a tolerance. The status is green if the target is met, amber within the tolerance, red beyond; a target per class prevails over the site's when the page is filtered on that class.

Usage

  • Filter by class to compare pumps, compressors, instrumentation.
  • Open an equipment of the grid to find its work orders and failure reports.
  • Ask the assistant offers an analysis of the gaps and three priority actions; the AI agent relies on the same figures for its plan adjustment proposals.
  • Data is only as good as the failure reports: record downtime hours and causes on every corrective work order.

Keywords kpi fiabilite disponibilite mtbf mttr preventif backlog cout objectif